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Unable to install game

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New Member
Hi all,

I am unable to install the game. When I run the installer, an error message appears that says 'Failed to start the Hi-Rez Authenticate and Update Service'. I have tried starting the service through services.msc, to which I receive a message that says 'Error 1067: The process terminated unexpectedly'. I have tried running the installer as an administrator, and I have tried disabling my firewall, though neither of these things have worked as I receive the same errors.

If someone could help me with this it would be greatly appreciated.


New Member
I had tried the solution posted there prior to posting this thread. I did not have the file in question in my C:\ drive folder. I have also tried updating my .NET framework, but that hasn't worked either. The error message when running services.msc is different to that of the person in the thread. Any suggestions?
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